Promise 01
Free re-treatment between visits
Plan customers who see activity before the next scheduled service get a return visit at no charge.
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If it comes back, so do we
Plain terms, no asterisks. Re-treatment between scheduled visits is free for every plan customer.
Promise 02
Two business days, or we prioritise you
We aim to be back within two business days. If we cannot, we tell you when the next route is available.
Promise 03
Cancel any time after visit two
Quarterly plans are month-to-month after the initial two visits, with 30 days notice and no termination fee.
Coverage by service
ServiceWarranty periodFree return trigger
General pest, one-time30 daysAny live activity of the treated species inside the structure.
Quarterly planContinuousAny activity between scheduled visits, with unlimited returns.
Termite control1 year, renewableNew mud tubes, swarmers, or damage found in the treated structure.
Rodent exclusion30 days activity-freeFresh droppings or noise after the clearance date.
Ant and roach control30 daysAny live activity of the treated species inside the structure.
Mosquito reduction14 daysNoticeable mosquito activity returning before the next scheduled visit.
Bed bug treatment60 daysLive bugs found at or after the verification visit.
Commercial IPMDefined in contractTerms are set during your walkthrough and service agreement.